Refund Policy
By shopping at Julia Emiliani Creative, you agree to the following terms:
General Exchange Information
We accept exchanges within 14 days of your package delivery.
All customers are required to purchase their own return label for the exchange.
Items being exchanged MUST be in new condition. If the item does not meet these criteria, we will ship your package back to you and not carry out the exchange.
For Exchanges:
To initiate an exchange, please email juliaemiliani@gmail.com with your order information.
Once we receive your item in the mail, you will receive a refund so you may repurchase your new size or style.
The refund amount will be your total minus the original shipping costs.
For Returns:
We currently accept returns after 14 days upon your package delivery. If 14 days have exceeded, we do not accept returns.
To initiate a return on eligible items, please email juliaemiliani@gmail.com with your order information.
The refund amount will be your total minus the original shipping costs.
All customers are required to purchase their own label for the return.
If an item you received is damaged at our fault, is not the item you ordered, or is the wrong size, please email juliaemiliani@gmail.com with your order information and include photo proof of the issue. We will get back to you as soon as possible!
Do not send us back any items unless confirmed to do so.
Please email juliaemiliani@gmail.com if you have any questions or concerns. We will get back to you within 1-3 business days.